The Brand Factor Returns Policy
- Goods may be returned within 10 days from the date received provided they are
- Returned in the same condition and packaging as they were when purchased.
- Returned at the returner’s transport expense.
- Returned with pockets if pockets were supplied with the garments.
- Returned with swing tickets attached and the item should not be worn or used.
- Accompanied by an original (or Copy) of the Tax Invoice.
- Transported back to The Brand Factor at your cost.
- The sample return period may be extended with Head Office approval. A handling fee may be imposed on this.
- Returns cannot be refunded in cash. An Electronic Fund Transfer will be processed instead, alternatively your account can be credited.
- Products returned due to faulty workmanship or material will be accepted within 6 months of the date of purchase provided that:
- You agree to keep the ‘defective’ product in its original condition for us to inspect and run laboratory tests.
- You agree to provide us with information on how the ‘defective’ product has been used.
- We have the right to refuse this return should we find this product has been misused, abused, modified or used unsuitably
- We reserve the right to repair the product
- Returns are subject to our standard terms and conditions as above